FAQ-frequently asked question

What are the shipping times for your products? We take 2-4 days to process your order, then 2-3 weeks to deliver it to you.

Do you ship worldwide? Yes, absolutely. We deliver worldwide.

Where do we ship your product from? Our offices are located in Quebec, Canada. Our international warehouse is located in China.

Do you provide tracking information for the product? Yes, wait 3 days after your order and ask us via email at gregorypoirier09@outlook.com.

Some items are missing from my order, what's happening? Our products are shipped separately according to your order. If, for example, your order contains items from two different warehouses, there will be two deliveries. The rest of the order will likely arrive shortly.

I received a damaged item. What can I do? We're sorry to hear that. Simply send us a picture of the damaged item in question to the email address: gregorypoirier09@outlook.com, and we will send you a similar replacement item as quickly as possible.

Where are you located? We are located in Quebec, Canada.

I still haven't received my order. What is taking so long? We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel the need for assistance in tracking your package or want to inquire about it, please contact us by email at the following address: straptionstore@gmail.com.

Do you have a refund policy? We do our best to resolve any issues that our customers might encounter with their online items. If you still wish to receive a refund for your order, we can certainly process the payment, provided that the claim is made within 30 days from the order date and the relevant product(s) are not on sale. For more information, please read further about our refund policy.